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  Sustainability and performance measurement on supply chain in service industry : A literature review  
Diupload oleh : Iwan Vanany, ST., MT.Ph.D
Pengarang : Eko Budi Leksono, Suparno, Iwan Vanany
Tahun : 2015
Dipublikasikan di :
Jenis Jurnal : International Conference
Eksternal Link : http://
Bidang Penelitian : Operation Management
Abstrak : The growth of services industry has been significant relation with economic growth. Due to its important role in service sector, a new paradigm that is supply chain in service industry and its performance measurement customer based framework is needed. Application of supply chain performance measurement in the service industry aims to maintain economic sustainability. An environmental and social issue has been attended in the globalization era. Application of sustainability was not enough on the economic dimension, but also environmental and social. Business organization, including the service industries that implement supply chain must also attention to the dimensions of environmental, sociall and economic sustainability is simultaneously. Implementation of supply chain in all three dimensions of sustainability called sustainable supply chain. The successful implementation of a sustainable supply chain requires a metric. Therefore, performance measure model and metric for sustainable supply chain can reflect organization performance. This article aims to review the concept of sustainable supply chain performance measurement in the service industry to look opportunities to do future research. Sustainable supply chain performance measurements in the service industry are still less explored. Itís possible to develop a new system for sustainable supply chain performance measurement at the operational level, tactical and strategic, multiplayer and close loop, the effectiveness of the integration and development of modeling and simulation for evaluation. Given the characteristics of the service industry, it is also necessary performance measurement system
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